Technical issues - Software

My music is not playing. What do I do?

1. Check that your PC or device is switched on.
2. Check that the Alenka SmartMusic Player is running and music is playing (via the progress bar in the ‘Now Playing’ section.
3. If the software is not playing music, contact Alenka Support.
4. If the software is playing music, but there’s no audio, check your amplifier and the audio cable connection to it.

My music is not downloading. What do I do?

1. Check that your PC or device has enough storage space.
2. Check that the internet is working and connected to your PC or device.
3. Check to make sure our server is whitelisted in your firewall.

Why has my playlist not updated?

1. Check that your PC or device has enough storage space.
2. Check that the internet is working and connected to your PC or device.
3. Check to make sure our server is whitelisted in your firewall.

Why haven’t my prayer times been updated?

1. Check that the internet is working and connected to your PC or device.
2. Check to make sure our server is whitelisted in your firewall.

We’ve changed the PC and need to reinstall. How do we do that?

Please contact us to reset your license for reuse.