Technical issues - Hardware

My player is not coming on. What do I do?

1. Check your power connection.
2. If the device was supplied by us, please contact support.

My music is not playing. What do I do?

1. Check that the device is switched on and connected to the amplifier.
2. Check your amplifier and the audio cable connection.

My music is not downloading. What do I do?

1. Check that the device has enough storage space.
2. Check that the internet is working and connected to the device.
3. Check to make sure our server is whitelisted in your firewall.

Why has my playlist not updated?

1. Check that the internet is working and connected to the device.
2. Check that the device has enough storage space.
3. Check to make sure our server is whitelisted in your firewall.

Why haven’t my prayer times been updated?

1. Check that the internet is working and connected to the device.
2. Check to make sure our server is whitelisted in your firewall.

We’ve changed the device and need to reinstall. How do we do that?

Please contact us to reset your license for reuse.